Trust and safety

Complaints and the Grievance Officer

FameX's name must never be linked to a scam. If something on FameX looks like fraud, impersonation, harassment, unlawful content, puts a minor at risk, or you disagree with a decision we made, tell us. Every complaint gets a ticket number, and a person reads every one.

Grievance Officer

Samik Pandit, Grievance Officer, FameX. grievance@famex.ai

Published under Rule 3(2)(a) of India's IT Rules, which asks every platform to name its Grievance Officer and say how to complain.

How to report

With the form below. Signed in or not. You get a ticket number on screen straight away, and by email if you give an address.
On the page itself. Every public Fame Profile, every brief on the opportunities board and every review has a Report link. Pick a reason and, if you like, say what happened. Reporting a profile needs no FameX account.
By email. Write to grievance@famex.ai with the link to what you are complaining about and why. A court or government order can be sent here too.

What is it about?It shows me nude, in a sexual act, or in a morphed or fake image - or impersonates me (2 hours, Rule 3(2)(b))A court order or a government authority's notice to remove something (3 hours, Rule 3(1)(d))Content that is obscene, harassing, hateful, harmful to a child, misleading or threatening (36 hours, Rule 3(2)(a)(i), first proviso)Someone is pretending to be another person or a brand (36 hours, Rule 3(2)(a)(i), first proviso)A scam, fraud or a fake brand or deal (36 hours, Rule 3(2)(a)(i), first proviso)My work, trademark or other property is used without my permission (7 days, Rule 3(2)(a)(i))A decision FameX made about my content or account (7 days, Rule 3(2)(a)(i))Something on FameX invades my privacy, or my personal data (36 hours, Rule 3(2)(a)(i), first proviso)Something else (7 days, Rule 3(2)(a)(i))

What happenedAt least 10 characters, up to 4,000. Quote anything that matters, including a phone number or payment address someone sent you: it is evidence, and only the Grievance Officer reads it.

Link to what you are complaining about (optional)

Your name (optional)Your email (optional)

Give an email to get your ticket number by email and to hear what we decided. Without one, keep the ticket number shown after you send. You do not need a FameX account.

What happens next

Your complaint gets a ticket and is acknowledged the moment it arrives. It reaches the Grievance Officer's queue with its deadline. Nothing is removed automatically.
A person reviews it. If it breaks the law or FameX's rules, we take it down. A removed profile loses its public page and booking link and brands can no longer find it or send it new offers. A removed brief leaves the opportunities board and takes no new interest or offers. A removed review leaves every profile it was on. Two things a takedown does not reach yet: an identity card image a creator shared themselves, and offers a brand sent before its brief came down.
When it is resolved and you gave an email, we tell you what we did. If a decision was wrong, the person affected can complain about it here and we look at it again. A takedown can be reversed.
If you are not satisfied with how your complaint was resolved, Rule 3A of the IT Rules lets you appeal to the Grievance Appellate Committee within 30 days of hearing from the Grievance Officer.

We do not tell anyone who complained about them, and we do not tell a complainant about anyone else's complaints.

In what time

India's IT Rules require every complaint to be acknowledged within 24 hours (Rule 3(2)(a)(i)) and set these windows to resolve it. They are the law's windows; every ticket on FameX carries its own deadline and the Grievance Officer's queue marks the ones past it.

2 hours Rule 3(2)(b)A complaint by a person about content that shows them nude, in a sexual act or exposes their private area, or impersonates them, including an artificially morphed image of them.
3 hours Rule 3(1)(d)Content a court has ordered removed, or that an authorised government officer has notified in a reasoned written order.
36 hours Rule 3(2)(a)(i), first provisoA request to remove content that is, for example, obscene, invasive of your privacy, harassing, hateful, harmful to a child, impersonating someone, misleading or threatening (Rule 3(1)(b), except its sub-clauses (i), (iv) and (xi)). FameX also puts complaints about your personal data on this clock.
7 days Rule 3(2)(a)(i)Every other complaint, including copyright and trademark, and a decision FameX made about your content or account.